We are an online-only retailer, based in WA with no store locations, however we are available to answer questions or provide help with orders over the phone, via online chat or by email.
Our customer service team is available during business days Monday to Friday, 8.00am - 4:00pm Western Standard Time (excluding WA Public Holidays)
As we are an online-only store, unfortunately we are not able to provide a customer pick-up service. All orders must be ordered online or over the phone and delivered via our couriers.
Spending $250.00 or more with us, on certain products, qualifies for Free Standard Shipping. If your order is eligible, a free standard shipping discount code will automatically be applied at checkout.
Free Standard Shipping is only valid with online and phone orders within Australia, and excludes those being delivered to the Northern Territory, Offshore Islands or New Zealand.
This offer EXCLUDES dangerous goods, over-sized items & items requiring special packaging as they incur a freight surcharge from our carriers. Icons showing whether an item falls into one or more of these categories are visible on the product detail page of affected products.
If your order exceeds $250 but the 'Free Shipping' discount is not displayed at checkout, it is very likely this is because one or more of the items in your cart is an oversize item, dangerous good or requires special packaging. You can see a complete list of products in your cart and if they have any special icons within the "View Cart" option.
If your order includes multiple items that are both excluded and included in this promotion, a discount may still be applied to your order. This will be calculated by our online freight calculator and displayed as a discount at checkout.
Yes, however if your order contains heavy or bulky items we may need to use a different shipping method and we will contact you to arrange a different delivery address.
To view shipping rates and delivery times, pop the items you want in your cart, click on "View Cart" or "Checkout" and you just need to enter your postcode and suburb into our shipping calculator.
Average delivery times for orders are as below.
*Please note, our team can usually get your orders out the door within 24hrs (Mon-Fri) but from then, it’s in the hands of our carriers.
| Destination | Standard delivery | Express delivery |
|---|---|---|
| Perth CBD and Metro | Up to 2 business days | Next business day |
| WA postcodes 6215-6699 | 5-9 business days | Next business day |
| Remainder of WA regional | 5-9 business days | 1-4 business days |
| Adelaide CBD, Brisbane CBD, Canberra, Melbourne CBD, Sydney CBD | 5-7 business days | Next business day |
| Remainder of Adelaide, Brisbane, Melbourne & Sydney | 5-9 business days | 1-4 business days |
| Tasmania 7000-7003, 7250 | 5-9 business days | Next business day |
| All other Australian states & territories | 5-10 business days, dependent on location | 1-4 business days |
| New Zealand | 7-12 business days | Not available |
| Countries outside Australia | 7-15 business days, dependent on location |
Not available |
See our Delivery page for full details.
Most items can be returned, however please contact us to confirm your order and the process for returning the specific item/s.
Items in original, unused condition, including all packaging, warranties and accessories, may be returned for exchange, credit or refund to Boat Accessories Australia, upon our verification of purchase. Returned items must be received by us within 30 days of the Order Shipment date. All returns should be accompanied by a completed Return/Exchange form (this will be included with your order).
If the original packaging is missing or damaged, a re-stocking fee will be deducted from your refund (usually 15% of the item value). If accessories are missing or damaged, accessory replacement fees will be deducted from your refund.
Original shipping and handling fees are not refundable, unless the return is due to our error in your order.
After 30 days from Order Shipment date, we cannot process returns, exchanges, refunds or replacements.
See our Returns page for full details.
Yes, however if you wish to pay by direct deposit, your order will not be shipped until payment has cleared in our account. Please email us a copy of your remittance so we can let our accounts department to look out for it.
Yes, you can pay by:
and 
FREE SHIPPING 
