Items in original, unused condition, including all packaging, warranties and accessories, may be returned to Boat Accessories Australia PO BOX for a refund, upon our verification of purchase. Returned items must be received by us within 30 days of the Order Shipment date. All returns should be accompanied by a copy of the original invoice for the item and a completed Return/Exchange form which you can download here.
Note: This policy EXCLUDES items shipped internationally. Please see our "International Returns Policy" below.
If the original packaging is missing or damaged, a re-stocking fee will be deducted from your refund (usually 15% of the item value). If accessories are missing or damaged, accessory replacement fees will be deducted from your refund.
After 30 days from Order Shipment date, we cannot process returns or refunds.
Original shipping shipping fees are not refundable, unless the return is due to our error. Please contact us if you have received an item that is faulty or been sent in error.
If the return or exchange is due to the item being faulty or BAA's error: Call us on 1300 308 161 or email us at cs@boataccessoriesaustralia.com.au so that we can provide you with a Pre-Paid Postage label for returning or arrange an alternative to be sent out. Each case is different, so we need to assess what options are available for you. BAA will not replace items items that have been damaged in transit, if shipping insurance was not selected at checkout.
If the return or exchange is due to any other reason: Place your items, a copy of the original invoice for the items and completed Return/Exchange Form in a secure package, removing or covering any original labels. Address this package to BBA Returns: PO BOX 476, Welshpool 6986 WA and then pop it into the nearest post box. We recommend to add tracking onto your postage so you can keep an eye on the delivery back to us and ensure it doesn't go astray.
Please allow 10-14 days for us to receive and process your request. A Return/Exchange Form can be downloaded here.
Upon receipt of your return, as long as it meets our policy requirements above we will refund you for the returned item/s (less any shipping, re-stocking or replacement fees).
Generally we will always refund you via the same method you used to pay for the order.
Within 30 days of Order Shipment date:
| If you paid by: | We will refund you by: |
|---|---|
| Debit card (MasterCard or Visa) | Credit to the same debit card |
| Credit card | Credit to the same credit card |
| PayPal | Credit to the same PayPal account |
| EFT (bank transfer) | Credit to the bank account holder with the same Full Name as stated on the invoice |
Please note: It can take up to 5 working days for any refunded money to show up in your account.
If an item was delivered to you damaged or defective, please call us on 1300 308 161 to let us know, then follow the 'Item being faulty or BAA's error' returns process described above.
After 30 days from Order Shipment date but within the applicable warranty period, defective items will be repaired or replaced as per the manufacturer’s warranty policy.
Boat Accessories Australia cannot accept the return of items that have been damaged after delivery, e.g. due to improper installation or operation.
Some items such as large anchors, fuel tanks, and boat seats must be shipped back to us by contract courier. To return a heavy or oversize item, please email Customer Service or call 1300 308 161, and our staff will help you with the return process. To ensure that your heavy or oversize item return is processed correctly, please follow these packing instructions:
No, Boat Accessories Australia cannot accept the return of items that have been sent to any locations outside of Australia. This includes exchanges, refunds, warranties or replacements, or any items that are lost or damaged in transit.
Please call us on 1300 308 161 or email us and we will try to verify the order another way.
Your Return/Exchange Form can be downloaded here, please print and complete by hand.
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